c0481846 wuhan novel coronavirus illustration splCHICAGO – To help Illinois families pay their electric bills during the pandemic, Assistant Majority Leader Iris Y. Martinez (D-Chicago) is highlighting a new support package from ComEd and the Illinois Commerce Commission.

“With unemployment numbers at a record high and rising every day, residents need assistance with utility bills,” Martinez said. “Hopefully, these measures can provide relief for families struggling to keep the lights on.”

The package includes a number of provisions to help customers get back on their feet, including an extension of ComEd’s current policy suspending disconnections until the state moves to Phase 4 of the Restore Illinois plan or Aug. 1, 2020, whichever comes first. Residential and small business customers will have an additional 30-day grace period, during which time ComEd will not disconnect service for nonpayment.

Low-income households earning less than 150% of the federal poverty level are eligible for financial assistance for past-due balances. Under this package, customers will have more flexible payment options, including longer payment plans, and ComEd will waive reconnection fees and new deposit requirements for residential customers.

“Working families are struggling in many ways throughout the pandemic,” Martinez said. “It’s reassuring to see companies helping people get back on their feet.”

Customers who are struggling to pay their outstanding balances and electric bills are encouraged to contact ComEd’s customer care team as soon as possible at (800) 334-7661, Monday through Friday from 7 a.m. to 7 p.m. More information is also available at ComEd.com/CARE.

Category: News Releases

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Springfield Office:
413 Capitol Building
Springfield, IL 62706
(217) 782-8191
 
District Office:
2921 N. Milwaukee Ave.
Chicago, IL 60618
(773) 278-2020

 

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